Shipping policy

For your Shopify store Latherly, your shipping policy needs to be transparent, especially regarding the extra steps required for shipping from the UK to the EU in 2026.

Here is a professional, ready-to-use template that covers the essentials while maintaining your brand's "human" and honest tone.

Shipping Policy

At Latherly, we want your self-care essentials to reach you as quickly and safely as possible. We ship all orders from our UK-based studio using trusted, carbon-neutral carriers whenever possible.

1. Shipping within the United Kingdom

We offer standard and express delivery options across the UK, including the Highlands, Islands, and Northern Ireland.

Method	Delivery Time	Cost
Standard Delivery	2–4 Business Days	£3.95 (Free on orders over £40)
Express Delivery	1–2 Business Days	£5.95

Processing Time: Most orders are dispatched within 24–48 hours (excluding weekends and bank holidays).
Tracking: You will receive a tracking link via email as soon as your order leaves our hands.

2. Shipping to the European Union (EU)

We love our European customers! However, please note that since we ship from the UK, international orders may be subject to customs checks.

Delivery Time: Usually 5–10 business days, depending on your local customs office.
Shipping Cost: Calculated at checkout based on the weight of your order and your specific country.

Important: Customs, Duties, and VAT

Please Note: Orders delivered to the EU may be subject to import duties, taxes (VAT), and customs handling fees. These are not included in our shipping price and are the responsibility of the customer. These charges are usually requested by the courier before delivery.

3. Order Tracking

Once your order has been dispatched, you will receive a Shipping Confirmation email containing your tracking number. You can monitor your parcel's journey directly through the courier’s website.

4. Wrong Address Disclaimer

It is the responsibility of the buyer to make sure that the shipping address entered is correct. If you realize there is an error, please contact us at [Your Email] immediately. We will do our best to make the change, but we cannot guarantee it once the order has been processed.

5. Lost or Damaged Parcels

If your package arrives damaged or doesn't arrive at all, please reach out to us within 7 days of the expected delivery date. We will work with the carrier to investigate and ensure you get your products.